Refund policy

Last updated: July 11, 2026

The 100-night sleep trial

Every CudlCozy order includes a 100-night sleep trial. Wash it, wear it, and let your little one actually sleep in it — you have 100 nights from the day your order arrives to decide. If a piece doesn't earn its spot in the drawer, send it back for a full refund or a free exchange.

Free returns — we cover the shipping

  • Window: 100 nights from the date of delivery.
  • Cost to you: Nothing. We email you a prepaid return label, so return shipping is always on us.
  • Condition: Washed and worn is completely fine — that's the whole point of the trial.
  • Refund: Issued in full to your original payment method within 5–7 business days of approval.

No restocking fees — ever

We never charge restocking fees, processing fees, or return-handling fees of any kind. An approved return within your 100 nights is refunded in full — we never deduct a fee. (The only adjustment that can ever apply is the bundle-pricing note under "A little fine print" below, and that's about discount math, not a fee.)

How to start a return or exchange

  1. Contact us. Use our contact form — the returns topic is already selected for you — or email contact@cudlcozy.com. Include your order number. We answer most messages within one business day.
  2. Get your prepaid label. We'll email you a prepaid return label — return shipping is always on us.
  3. Drop it off. Pack the item(s), attach the label, and drop the package off with the carrier.
  4. Get your refund or exchange. Refunds are issued to your original payment method within 5–7 business days of approval; your bank or card issuer may take a few additional days to post it. If you chose an exchange, we'll send your replacement instead.

Free size and print exchanges

Outgrew it before it arrived? Ordered the wrong size, or want a different print? Exchanges are free within your 100 nights — we'll send your replacement and cover all shipping, both ways. If the size or print you want is out of stock, we'll issue store credit for the full amount instead.

Damaged or defective items

If anything arrives with a defect — or develops one at any point within your 100-night trial — contact us and we'll send a replacement or issue a full refund, with a prepaid return label, at no cost to you. There's no rush: as long as you're inside the trial, we'll make it right.

How refunds are issued

Refunds always go back to your original payment method. The one exception: if you request an exchange and your replacement is out of stock, you can choose store credit for the full amount instead — we'll only issue store credit when you opt for it.

Late or missing refunds

Refunds are processed within 5–7 business days of approval, but banks and card issuers sometimes take a few extra days to post them. If it's been longer than that, first check your bank or card statement for a pending credit. Still nothing? Contact us and we'll track it down.

After 100 nights

Returns and exchanges must be started within 100 nights of delivery — after that, all sales are final.

A little fine print

  • Bundles: If you return part of a bundle or promotion, the refund is adjusted to reflect the full price of the items you keep.
  • Region: We currently ship and accept returns within the United States.

Questions? We're here

Anything unclear, or a situation this page doesn't cover? Reach out — we answer most messages within one business day.